Your Privacy Protected by ganti8

Introduction

This Privacy Policy is a legal agreement between ganti8 ("Company", "we") and you as a member or user of the ganti8 platform ("Member", "you"). This document explains in detail how we collect, store, process, use and disclose your personal data in the context of using ganti8's services.

By registering an account, using our services, or simply browsing the ganti8 website, you are deemed to have read, understood and agreed to all terms contained in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

1. Information We Collect

In operating the platform, ganti8 collects several categories of personal information from members. This collection is carried out solely to ensure that the services we offer function securely, in compliance with the law, and according to your preferences.

Identity Information:

• Full name as stated on the identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth and gender
• Nationality and country of residence

Contact Information:

• Active email address
• Mobile number registered in Malaysia
• Current residential address

Financial and Transaction Information:

• Records of deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto assets (USDT, BTC, ETH)
• Betting history and gaming activity on the platform
• E-wallet or bank account numbers (stored in encrypted token form)

Technical Data:

• IP address and general device location
• Browser type, operating system and device information
• Login records and session activity
• Cookie data and platform preferences

2. How We Collect Data

Personal data is collected through several different channels throughout your interactions with the ganti8 platform:

• Account Registration — Information you fill in when opening a new account at ganti8 is collected directly.
• Identity Verification (KYC) — Documents uploaded for identity verification purposes, including copies of MyKad or passport.
• Platform Activity — Data is generated automatically when you use our services, play games or make financial transactions.
• Contact with Support — Information you share when interacting with our 24/7 customer support team via live chat or email.
• Cookies and Tracking Technologies — Data is collected passively through cookies, pixel tags and similar technologies when you browse our website.

3. Purpose of Data Use

ganti8 uses members' personal data for lawful and limited purposes as stated below. We will not use your data for other purposes without first obtaining your consent.

• Processing account registration and identity verification
• Account management, deposits and withdrawals
• Compliance with legal obligations and international licensing regulations
• Prevention of fraud, money laundering and unlawful activities
• Sending important notifications related to accounts and transactions
• Improvement of platform products and services
• Communications regarding promotions and bonuses (with the option to unsubscribe)
• Internal analytics to understand platform usage patterns
• Responsible gambling monitoring and detection of problematic betting patterns

4. Sharing Data with Third Parties

ganti8 does not sell, rent or transfer members' personal data to third parties for their commercial purposes. However, there are certain situations where we may need to share your personal data with the following parties:

• Service Providers — Companies that help us run platform operations, including technology infrastructure providers, payment processing and cybersecurity services. They may only use the data for specified purposes and are bound by strict confidentiality agreements.
• Regulatory Authorities — In compliance with legal requirements, licensing regulations or court orders, ganti8 may need to disclose certain information to the relevant authorities.
• Fraud Prevention — Data may be shared with fraud detection or anti-money laundering service providers to maintain the integrity of the platform.
• Business Merger or Acquisition — In the event of a change in business ownership, personal data may be transferred as part of the business assets, subject to notification to members.

5. Data Security and Protection

ganti8 implements various technical and organisational measures to protect members' personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using the latest SSL/TLS protocols
• Encryption of data at rest for sensitive information such as passwords and KYC documents
• Layered access controls — only authorised staff may access members' personal data
• Continuous system monitoring to detect suspicious activity
• Regular security audits by independent parties
• Established data incident response procedures
• Ongoing staff training on data security practices

While we take our responsibility to protect your data seriously, we would like to remind you that no online security system can be guaranteed to be one hundred percent secure. Therefore, you also need to play your part by keeping your ganti8 account password confidential.

6. Data Retention Period

ganti8 retains members' personal data for as long as the account remains active or as long as necessary to provide the requested services. Following account closure, certain data may be retained for a specified period to comply with legal obligations, resolve disputes or enforce agreements.

In general, financial transaction records and KYC documents are retained for the minimum period set by international licensing requirements and anti-money laundering regulations. Once the retention period ends, data will be securely deleted or anonymised.

7. Your Rights Regarding Personal Data

As a ganti8 member, you have several rights relating to your personal data. ganti8 respects and facilitates the exercise of these rights:

• Right of Access — You have the right to request a copy of the personal data we hold about you.
• Right of Rectification — You may request that we correct data that is inaccurate or incomplete.
• Right of Erasure — In certain circumstances, you may request that we delete your personal data, subject to applicable legal obligations.
• Right to Restriction of Processing — You may request that we limit how we use your data in certain situations.
• Right to Object — You may object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability — You may request that your data be transferred in a machine-readable format.

To exercise any of these rights, please contact our customer support team, which operates 24/7 via live chat on the platform or by email at [email protected]. We will process your request within a reasonable time once your identity has been verified.

8. Cookies and Tracking Technologies

The ganti8 website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage patterns. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies (Required) — Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Preference Cookies — Store your settings and preferences such as interface language and display options.
• Analytics Cookies — Help us understand how members use the platform so we can make improvements.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the ganti8 platform.

9. Cross-Border Data Transfers

As ganti8 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. Such data transfers are carried out in compliance with relevant international data protection standards.

ganti8 ensures that all cross-border data transfers are protected by appropriate mechanisms, including data processing agreements with third-party service providers and the use of servers in jurisdictions with adequate data protection.

10. Changes to This Privacy Policy

ganti8 reserves the right to modify or update this Privacy Policy at any time. Changes will take effect immediately upon publication on the website. For significant changes, we will provide notification via the registered email address or through in-platform notifications at least seven days before the changes take effect.

Continued use of the ganti8 platform after the effective date of such changes indicates your acceptance of the updated policy. We encourage you to review this page from time to time to stay informed about how we handle your personal information.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• 24/7 Live Chat — The fastest channel for urgent enquiries. Our support team is available in Malay and English.
• Email — Send your privacy enquiries to: [email protected]

We will endeavour to respond to all privacy-related enquiries within a reasonable time. For data rights requests that require identity verification, please provide sufficient information for us to process your request accurately.